Turn Every
Patient InteractionInto Better Outcomes
Patient Interaction
Thub captures demand, surfaces friction, and improves execution across the patient journey-from first contact through final payment.
From Initial Visit To
Ongoing Care
Thub helps you capture demand, keep schedules full, and manage how patients move from access to payment so operations stay consistent and predictable.
Capture inbound demand, reduce walkaways driven by wait times, and stabilize payment flow so you can see more patients without increasing operational strain.
Keep chairs filled, recover canceled capacity, and simplify billing and collections so patients complete treatment without drop-off.
Reduce scheduling friction, lower no-shows, and tighten billing and collections so continuity improves and patients return.
Unlock Value In Every Interaction
Thub shows what's happening, explains why, and helps you act so each interaction contributes to a measurable outcome.
Built for High-Volume Access
Patient demand is immediate-but access often isn't. Thub helps capture demand in the moment, so fewer patients drop off before being seen.
Turns Inquiries into Booked Appointments
Many patient inquiries never convert due to missed or delayed follow-ups. Thub helps teams respond consistently, so more demand turns into scheduled visits.
Reduces Scheduling Gaps and No-Shows
Breakdowns in communication lead to empty chairs and rescheduling cycles. Thub improves clarity and follow-through, keeping schedules more predictable.
Reduces Billing Confusion and Repeat Work
Billing questions and follow-ups create repeated effort for both staff and patients. Thub simplifies these interactions so issues get resolved faster with less back and forth.
Comprehensive Security
Thub is designed to work within your systems, ensuring sensitive information never leaves your control. With secure integrations, encrypted connections, and strict access safeguards, you maintain full ownership and privacy at every step.
Improves Collection Outcomes
Thub helps automate patient payment follow-up, reduce friction in the payment process, and increase recovery while minimizing manual outreach from internal teams
How it Works
Identify where breakdowns occur in your revenue cycle management and address them using real interaction data, not assumptions.
Captures Every Interaction
All calls (Genesys, RingCentral), tickets (Freshdesk), reviews, messages, emails, and EHR/AR notes (Epic context) are unified into a structured view of patient activity.
Understands Conversations
Identifies intent (billing, scheduling, complaints), detects sentiment and escalation signals, and isolates where interactions break down.
Identifies Friction
Patterns
Surfaces contested accounts early, flags denial risk, highlights patient frustration patterns, and exposes agent performance gaps.
Recommends What to Fix
Pinpoints coaching opportunities, process gaps, and follow-up actions-defining who should act, what to do, and when.
Tracks Impact
Measures changes in FCR, call-to-visit conversion, escalations, denials, and revenue recovered or protected.
Meet Our Healthcare
AI Agents
Each agent addresses a specific operational gap to reduce friction, improve consistency, and drive measurable outcomes.
Scheduling Agentic AI
Improves how patient access is managed to cut down on delays, missed opportunities, and manual coordination.
This means:
- Fewer scheduling bottlenecks
- Reduced manual workload
- Faster patient access and response times
- Higher conversion from inbound demand to booked visits
- More consistent experiences across locations
Billing Agentic AI
Improves how patients engage with billing to reduce confusion, shorten resolution time, and increase successful collections.
This means:
- Fewer billing-related patient issues
- More efficient follow-up and collections
- Lower administrative burden
- Clearer patient financial experience
- More predictable revenue capture
Contested Account Agentic AI
Identifies early signals like patient confusion, denial risk, and agent gaps so issues can be resolved before they escalate.
This means:
- Earlier identification of at-risk accounts
- Fewer escalations and disputes
- Reduced denial rates
- Faster issue resolution
- Better protection of revenue
Collection Agentic AI
Improves collections by automating patient payment follow-up, reducing friction in the payment process, and increasing recovery while minimizing manual outreach from internal teams.
This means:
- Automated payment follow-up
- Reduced friction in payment process
- Increased recovery rates
- Minimized manual outreach
- Improved collection consistency
Voice Assistant Agentic AI
Handles inbound patient interactions in real time to capture intent, gather information, and route requests efficiently.
This means:
- Faster response to inbound demand
- Fewer missed calls and opportunities
- Reduced front-desk workload
- More consistent intake and routing
- Improved patient access
Our Story
At Thub, we believe every patient interaction is a chance to build trust, deliver clarity, and recover value. But in today’s fragmented healthcare landscape, conversations are scattered-across phone calls, walk-ins, chat, reviews, and billing. Critical signals get lost. Revenue slips through the cracks. Patient experience suffers.
We started Thub with a simple but powerful vision:
Rooted in healthcare and powered by intelligent automation, Thub is built to decode the noise, surface friction, and empower teams to act-across the entire patient journey, from pre-visit to post-visit.
Let's reimagine frictionless healthcare - one conversation at a time.
Start Capturing
Every Opportunity
See how Thub turns patient interactions
into measurable
operational improvement.
